Collection Associate - Personal Loans

Key Responsibilities:

• Collection and Recovery: Manage and execute collection and recovery efforts specifically for the Cross Sell portfolio of personal loans.
• Portfolio Management: Take ownership of an individual collection portfolio, ensuring timely follow-up and resolution of cases.
• Reporting and Documentation: Accurately update visit trails and details of money collected on the designated mobile application.
• Field Visits and Asset Tracking: Conduct 100% visits on all assigned cases, actively tracking asset utilization and availability where applicable.
• Target Achievement: Strategize and manage daily and weekly collection targets to consistently meet and exceed monthly goals.
• Compliance and Audit: Ensure strict adherence to all established collection processes, compliance guidelines, and prepare for audit-related activities.
• Deposit Management: Guarantee no delays in the deposition of collected funds.

Preferred Candidate Profile:

• Education: Graduate in any discipline.
• Experience: 2 to 4 years of relevant experience in cross-sell collections.
• Skills: Excellent communication and interpersonal skills.
• Pleasing personality with a professional demeanor.