Cluster Trainer (Retail Stores) at Croma

Role & Responsibilities:

Training Needs Analysis

• Liaise with all stakeholders to identify training needs related to product, technical knowledge, and behavioral skills.
• Prepare and maintain a training calendar for all allocated stores.

Training Delivery & Execution

• Conduct Product, Process, Systems, and Behavioral trainings for store employees.
• Coordinate with various brands to facilitate training sessions at stores.
• Evaluate on-floor training effectiveness and gather feedback from participants.

Training Content & Activity Design

• Design training activities, including content creation and determining delivery modes.
• Drive organizational-level training initiatives, including Learning Management System (LMS) adoption.

Training Coordination & Monitoring

• Monitor both internal and external training programs, plan corrective actions as needed.
• Manage ongoing training for store employees in collaboration with HR and Training teams to enhance skills and knowledge levels.

Training Reporting & MIS

• Prepare MIS reports for all trainings conducted, including brand and external programs.
• Analyze training effectiveness and provide actionable insights for improvement.