Cluster Operations Manager

Competencies & Skill Set

• Excellent interpersonal skills to handle parents, children, and internal team members
• High level of customer orientation and ability to handle walk-ins and convert to admissions
• Self-driven with strong attention to detail
• High sense of ownership and responsibility
• Strong problem-solving ability and a team player mindset
• Working knowledge of Early Childhood Education
• Tech-savvy, proficient in MS Office with a flair for numbers

Main Responsibilities

• Manage overall centre operations, ensuring smooth functioning across all departments
• Drive admissions and ensure high conversion rates from enquiries and walk-ins
• Act as the single point of contact for parents and internal teams
• Mentor, coach, and guide the centre team to ensure performance excellence
• Monitor and manage the Profit & Loss of the centre, ensuring financial health and growth
• Maintain operational standards, safety, and compliance as per organization policies

Qualifications

• Bachelor's / Master's degree
• Degree in Early Childhood Education preferred

Experience

• 5–11 years of experience managing a similar setup (ideal)
• OR 5–11 years of experience in retail, customer service, or client servicing background