Cluster Manager

Business Development

• Responsible for the Top and Bottom line achievement.
• P&L Handling
• Franchisee Handling
• Monitors the sales of the cluster and gives input improve sales consistently.
• Reviews of the outlet performance.
• Checks and ensures the adherence of the Standard Operations Procedures of salon..
• Ensures that Quality Audits are done and the score is obtained.
• Educate & Guide Franchise Partners and ensure FOFO salons top line are achieved.
• Follow up with projects and vendor for new salon opening.
• Identify the potential location for opening the new salon with in the cluster.
• Ensure new salon achieve its target with in the short time.

Customer Management

• Ensures that Customer Relationship Management (CRM) is uniform across the cluster.
• Handles and records all critical customers complaints and address all the complaints with in 48 hours.
• Directly meets the customer and apologies when needed.

Marketing & Promotions

• Partners with external bodies for BTL tie ups
• Ensures the Visual Merchandising is in place and updated regularly.
• Ensures that the Marketing collaterals and other promotional materials reaching the salon well in advance.
• Studies the marketing activities of competitors to bring in new / unique concepts.

Management Information System (MIS)

• Prepares and sends daily, weekly, monthly sales reports.
• Does competitor sales (Value and Volume) analysis on regular basis.

Employee Management.

• Recruits team members for existing and upcoming salons.
• Prepares Duty Roasters, Monitor attendances, handles leave, coordinates with HRD
• Motivates and Appraises Salon Managers on monthly basis.
• Identifies Training Needs and Nominates his / her team members for Training Programs
• Handles Employee Grievances, Warnings and Show- Cause notices, suspensions and terminations.as per policy.