Cluster Manager

Role & responsibilities

• Ensure all reports are consistent in quality: accurate, complete and on time
• achievement of targets: penetration and cross sell.
• To lead the team to meet the business targets of revenue and profitability of the branches under cluster.
• Monitoring performance of Branches in terms of key drivers i.e.
• Contributed Value. Volumes / Profitability / Expenses / Losses
• Employee Retention
• Employee Productivity
• Customer experience
• Manage TATs on credit & processing
• Minimize pre and post disbursal discrepancies

Job Role :

• Interact regularly with Branch Managers/Branch Sales Managers/ Sales Staff to set targets & achieve required sales.
• Recruitment, Handling and grooming of the Branch Manager in presentation & selling skills.
• Make joint calls with sales team, if required.
• Training for competence development of Branch Managers /Branch Sales Managers.
• Provide inputs to develop marketing strategies and marketing support to Sales Staff.
• Work closely with the Regional /Zonal Manager for developing sales strategies
• Driving Sales Processes
• Ensure the flow of accurate and complete information for customer proposals
• Ensure processes within the steps-of-sale are managed effectively and efficiently
• Provide market intelligence in term of business, product & proposal. Demonstrate consistency and maturity in sales forecasting processes.