Cloud Developer - Route Mobile

Job responsibility may include, but are not limited to:

• Provide product support of messaging products like WhatsApp, Viber, RCS, e-mail, Voice, Chatbots,Ocean.
• Ensure Fault Management, Configuration Management and Performance management of the live products.
• Ensure 24 7 monitoring processes are in place and coordinate with Support / Operations team to ensure 99.99% availability of all the products running with clients as well as Cloud.
• Monitor Cloud-watch logs on AWS and check for all services up-time
• Generate performance reports based on logs and database queries and analyze.
• Ensure a proper escalation matrix is created and followed for individual products
• Create processes to automatically escalate issues using various channels like SMS/WhatsApp/Viber/email/SNS etc.
• Create and adhere to Change Management Process and communicating with internal stakeholders for all types of incidents.

Required Experience / Skills:

• Education Qualification B.E/B.TECH/MCA
• 4 8 years of experience as a Cloud Engineer
• Should be good team player with good negotiation and persuasive skills.
• Experience of Cloud based projects especially on AWS
• Experience of handling API based microservices architecture
• Must have worked with a messaging company and understand call-flows and technologies involved.
• Hands on working experience on AWS services like Load Balancer,Kinesis,Amazon SQS, AWS Fargate,Code Deploy, Code Pipeline, Code commit,Lambda,DocumentDB, DynamoDB, Aurora DB, Redshift, Elasticache, API Gateway & Route53,Secrets Manager & System manager,Networking : VPC, SG-Group etc.,
• Sound knowledge of Linux , Shell scripting and any database queries (like PostgreSQL etc.).
• Knowledge of incident management, ticketing tools etc.
• Sound knowledge of API tracing, troubleshooting, log analysis for fault localization and detection.
• Must be available on weekends depending on emergency duty assignment (on rotation basis).
• AWS Associate Certification is mandatory
• Make documentation of internal audits and quality assurance activities