Client Support Specialist

What will you do

* Delivers legendary Client Support via phone, email and chat support to drive client retentions

Answers incoming client requests in a fast-paced environment.

Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshootin g procedures to meet daily support requirements.

Requirements

What you need

Candidates must be able to work the following rotating shifts/Other shifts as assigned

Weekday Shifts

7 AM to 3:30 PM IST

1 PM to 9:30 PM IST

Weekend Shifts

6AM to 2:30PM IST

2PM to 10:30PM IST

10PM to 6:30AM IST

• Bachelor's degree or 1+ years of client service experience.
• Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
• Displays high energy and passion.
• Demonstrates a strong work ethic and personal integrity.
• Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
• Works well in a team environment and interacts well with all levels of the organization.
• Proven track record to develop and maintain strong client relationships.
• Takes initiative for self-developme nt and exhibits persistence in learning new processes.
• Demonstrates excellent written, oral and listening communication skills.
• Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
• Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departme ntally or to management
• Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

What makes you stand out

• Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well.
• Enthusiastic Shows intense and eager enjoyment and interest
• Standout Colleague Works well as a member of a group
• Thought Provoking Capable of making others think deeply on a subject.
• Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well.
• Enthusiastic Shows intense and eager enjoyment and interest
• Standout Colleague Works well as a member of a group
• Thought Provoking Capable of making others think deeply on a subject