client Servicing Executive

Key Responsibilities:

Client Relationship Management & Retention

• Maintain high levels of client satisfaction through proactive communication and timely issue resolution
• Build long-term client relationships to foster loyalty and drive repeat business
• Conduct CSAT/NPS surveys regularly and take action on feedback to improve service delivery

Account Growth & Revenue Expansion

• Identify upselling and cross-selling opportunities within existing client accounts
• Align service offerings with client business needs to maximize account value
• Meet or exceed revenue growth targets through strategic account development

Project Coordination & Timely Delivery

• Ensure client projects are delivered on time and meet quality and accuracy standards
• Collaborate with internal teams such as production, quality, and sales to manage deliverables efficiently
• Proactively monitor project progress and mitigate any risks or potential delays

Reporting, Documentation & Compliance

• Maintain accurate records of all client interactions, project details, and meeting outcomes
• Submit reports, trackers, and client updates in a timely manner
• Adhere to documentation standards and support compliance with audit requirements

Strategic Planning & Stakeholder Communication

• Participate in quarterly business reviews and account planning discussions
• Share client intelligence and market insights to inform strategic decisions
• Maintain structured communication with key clients and internal stakeholders to ensure alignment

Requirements:

• Excellent communication and interpersonal skills
• Strong project coordination and multitasking ability
• Client-focused mindset with a proactive approach to relationship management
• Analytical thinking and problem-solving capabilities
• Ability to work cross-functionally and manage multiple stakeholders