Client Partner - Medical Coding Denial

We are seeking a Client Partner specializing in Medical Coding Denial who will also serve as a Voice and Accent Coach. This role is perfect for a professional with excellent communication and people skills, who is passionate about training and improving performance. The ideal candidate will facilitate training for new hires, audit calls, and provide coaching to enhance the team's communication skills.

Key Responsibilities

• Facilitate new hire training on English grammar fundamentals, voice, and accent.
• Prepare recurring training reports for the respective training manager.
• Assist the recruitment team in screening candidates for voice and accent proficiency.
• Audit frontline agents' calls, record scores and observations on the call monitoring form.
• Provide feedback and coach the client partners to improve their call handling, voice, and accent.
• Work with stakeholders to implement and evaluate communication skills, soft skills, and call handling training programs.
• Listen to calls on the operations floor and conduct on-the-floor interventions through coaching and feedback models.

Job Requirements

• Strong interpersonal and communication skills.
• Excellent facilitation and presentation skills.
• Ability to maintain data and MIS (Management Information System) as per training requirements.
• Excellent knowledge of English grammar, pronunciation, and accent usage for calls, emails, and messaging.
• Possess good people management skills.
• Ability to create presentations for management reviews.
• Willingness to work in a night shift.