Client Operations

Key Responsibilities:

• Capture and allocate business executed by external brokers and Give In to Morgan Stanley.
• Handle trades executed by Morgan Stanley and Give Up (execution-only business) to external brokers.
• Monitor matching systems and ensure all flows match or clear internally; escalate unmatched trades to the relevant Trading Desk/Traders Assistant via calls or emails.
• Perform expiration processes and coordinate with relevant teams on physical delivery, if any.
• Conduct position reconciliations between backend and frontend systems; follow up with proprietary risk managers for breaks and issues.
• Investigate trade breaks, perform follow-ups, and resolve discrepancies.
• Coordinate with Technology teams on day-to-day system issues, raise tickets, and follow through until resolution.
• Escalate and report operational issues to regional/global counterparts and management.