Client Engagement Manager

• Ensure quality and relevance of the profiles sent to the client.
• Ensure smooth flow of engagement between the client and the expert throughout the Onboarding and Execution process.
• Constantly engage with the client and expert to keep a track of progress and feedback from both parties. Ensure quick resolution of disputes if any.
• Complete ownership of revenue realization will lie with the Fulfillment Team.
• Responsibility of growing account size and generating more requirements from the client through Cross Selling and Up Selling.
• Take ownership of receivables from the client and ensure timely payment to the Experts.
• Build and maintain healthy relationships with both Client and the Expert.
• Complete ownership of client satisfaction and happiness.
• Ensuring proactive communication and timely response.

Desired Skills

• Strong communication, relationship building and negotiation skills.
• Good problem solving skills and ability to perform under pressure.
• Experience of 1-3 years in client facing roles is a must.
• Experience of working with Large Scale Enterprise clients is preferred.
• Attention to detail and diligence to keep all the data and information organized.
• Must have a collaborative and easy going approach with teammates.