City Trainer

Key Responsibilities

• Deliver structured training across all assigned stores, including induction and refreshers.
• Drive training effectiveness by identifying skill gaps, coaching for behavioral improvement, and reducing complaint and food cost variance.
• Conduct regular store visits to evaluate training implementation, reinforce brand standards, and offer on-ground support.
• Build a performance pipeline by tracking high-potential team members and supporting their development through feedback and targeted interventions.
• Ensure robust documentation through accurate reporting, coverage tracking, Training need analysis, and collaboration with Ops for SOP adherence and recurring issue resolution.

Requirements

• Minimum 5 years of relevant experience in the food & beverage industry.
• Strong operational understanding of kitchen workflows, hygiene, SOPs, and food quality control.
• Candidates with QSR or cloud kitchen background will be preferred.
• Strong communication and facilitation skills with the ability to engage blue-collar teams.
• Willingness to travel extensively across assigned locations.
• Working knowledge of Excel, reporting formats, and training documentation.