CISCO Voice L1 & L2

Role- CISCO Voice L1 & L2

Job Description

Must have:

• Expert level experience in handling Cisco IP telephony Network Infrastructure.
• Expert understanding of the following Cisco Unified Communication Products a) Cisco CUCM 10.x, 11.x, 12.x (Mandatory)
• CER (Cisco Emergency Responder (Mandatory)
• Cisco Call Manager Express & Cisco Unity express
• Understanding of Cisco Licensing models
• In depth understanding of Cisco Expressway
• Cisco IM&P and Jabber
• Cisco Voice Gateways (ISR Routers and Analog gateways
• Trunks, E1/ T1(CAS, CCS), FXS /FXO, & SIP
• Gatekeepers
• Gateway protocols: H323, SIP, MGCP, SCCP.
• Cisco Unified Contact Centre Express (preferred)
• Excellent ITIL Knowledge – Incident, Change, Configuration, Problem Management
• Excellent Problem analysis and resolution skills.
• Expert knowledge in Cisco Unified Communications Manager
• Expert knowledge in Cisco Unity Connection
• Expert Knowledge in Cisco UCCX
• Expert knowledge in Cisco Session Management platform (SME)
• Expert knowledge in Session Border Controller technology
• Expert knowledge in SIP Trunk
• Knowledge of UCS and virtualization technologies