Cisco Networking Adoption Specialist

This role is for a Cisco Networking Adoption Specialist to lead post-sales adoption and ensure clients maximize the value of their Cisco Networking solutions. The ideal candidate will be a technical expert with strong communication skills, capable of creating success plans, leading workshops, and acting as a vital link between customers and internal teams.

Key Responsibilities

• Onboard & Guide: Lead clients through the onboarding and adoption of Cisco Catalyst Center, Meraki Dashboard, and SD-WAN solutions.
• Tailored Success Plans: Create and drive technical adoption plans that align with enterprise network goals and Cisco best practices.
• Run Adoption Workshops: Conduct highly technical, customer-facing sessions and documentation walkthroughs.
• Collaboration with Success Teams: Partner with Sales and Customer Success to identify growth opportunities and ensure customers realize value from their investment.
• Voice of the Customer: Gather and escalate product feedback to internal teams to ensure product evolution meets real-world demands.
• Feature Utilization Tracking: Monitor customer usage trends and proactively assist with feature discovery and use-case expansion.

Skills & Experience

Required Skills:

• Direct customer-facing technical experience focused on Cisco Networking.
• Practical, production-level experience with Cisco Catalyst Center, Meraki Dashboard, and Cisco SD-WAN.
• Familiarity with network policy automation, telemetry, configuration management, and cloud-managed networking.
• Proven history of delivering customer workshops, webinars, and onboarding sessions.
• Strong interpersonal and English communication skills, specifically for US enterprise audiences.

Preferred Skills:

• Cisco certifications (CCNA minimum, CCNP or above preferred).
• Bachelor's degree in computer science, IT, or a related field.