Cisco Contact Center Administrator

Description

• We are seeking a skilled Cisco Contact Center Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Cisco Contact Center solutions, ensuring high availability and performance to meet business needs.
• Manage Cisco Contact Center environments, providing technical support and optimizing contact center performance and functionality.

Responsibilities

• Administer and manage Cisco Contact Center solutions, ensuring optimal performance and uptime.
• Configure and troubleshoot Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE).
• Monitor system performance and provide regular reports on system usage and issues.
• Collaborate with cross-functional teams to integrate contact center solutions with other business applications.
• Implement system upgrades and patches as required, ensuring minimal downtime.
• Provide technical support and training to end-users and team members on contact center systems.

Skills and Qualifications

• 4-5 years of experience in Cisco Contact Center administration or related roles.
• Strong understanding of Cisco UCCX and UCCE environments.
• Proficiency in Cisco voice technologies including SIP, H.323, and VoIP.
• Experience with troubleshooting and resolving network and system issues in a contact center environment.
• Familiarity with CRM and workforce management systems integration.
• Knowledge of reporting tools and analytics for contact center metrics.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to liaise with various stakeholders.