TATalent Acquaintance
Chat & Email Support Executive
Madurai ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
LiveChat
Salesforce Service Cloud
Microsoft Office Suite
crm software
intercom
+1 more
Job Description
- A Chat & Email Support Executive is responsible for providing timely and effective support to customers through live chat and email channels.
- The role involves responding to customer inquiries, resolving issues, and providing information about products or services.
- They need to handle multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy in their responses.
- The executive is also responsible for managing email queues, ensuring all customer emails are answered promptly and thoroughly.
- This position requires strong problem-solving skills, excellent written communication, and the ability to work in a fast-paced environment.
- They must maintain a deep understanding of the company's offerings to provide comprehensive support and escalate complex issues to the appropriate internal teams.
- The role may also involve documenting customer interactions and contributing to the knowledge base to improve future support efficiency.