Centre Support Manager

Roles & Responsibilities

As Centre Support Manager, your primary responsibilities will include:

• Team Leadership & Collections Management: Manage and lead a team responsible for collections, ensuring the timely recovery of outstanding amounts from customers.
• Oversee daily operations, including planning, organizing, and controlling workflows to meet collection targets.
• Strategy & Efficiency: Develop and implement effective strategies to improve collection efficiency, reduce delinquencies, and increase overall customer satisfaction.
• Collaborate with internal stakeholders to resolve issues related to collections processes and policies, fostering a seamless operational environment.
• Compliance & Record Keeping: Ensure strict compliance with all regulatory requirements related to collections.
• Maintain accurate and detailed records of all transactions and collection activities.