Center Manager

Key Responsibilities:

• Telecalling Team Management: Manage and improve the productivity and performance of the telecalling team comprising approximately eight members.
• Event Management: Plan, handle, and manage events end-to-end, including production, coordination, and logistics.
• Training & Counselling Quality: Oversee and ensure high-quality standards in training programs and counselling processes.
• Participant Experience Enhancement: Continuously improve participant experiences by implementing feedback, process improvements, and service quality initiatives.