Catalog Specialist

Roles and Responsibilities: This includes, but is not limited to:

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
• Identify patterns emerging in the audits and contribute to process/program improvements
• Provide timely response to stakeholders on related tasks as per SOP and SLA
• Systematically escalate problems to the relevant owners/ teams according to pre-determined process
• Maintain records of day to day work by updating trackers or workflow tools
• Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
• Understand performance metrics for driving business goals
• Work in a collaborative environment and contribute to the growth of the respective team/program

Basic Qualifications

• Bachelors degreeGood communication skills - both verbal and written Demonstrated ability to work in a team Sound problem solving ability and analytical skills

Preferred Qualifications

• Working Knowledge of MS Office products such as Word and Excel
• Excellent communication and data presentation skills
• Fluent written and spoken English

Work location: Work from home

• Shift allowances will be provided