TE
Job Description
Roles and Responsibilities: This includes, but is not limited to:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
Basic Qualifications
- Bachelors degree Good communication skills - both verbal and written Demonstrated ability to work in a team
- Sound problem solving ability and analytical skills
Preferred Qualifications
- Working Knowledge of MS Office products such as Word and Excel
- Excellent communication and data presentation skills
- Fluent written and spoken English
Work location: Work from home
- Shift allowances will be provided
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational changes based on business requirement)
Weekly Off: Rotational