Case and Communications Executive
Job Description
Key responsibilities
o Manage outbound and inbound calls in line with defined processes and workflows
o Engage with customers in a clear, professional manner to provide information, address queries,
and ensure timely follow-ups
o Accurately document call details, case notes, and updates in the system
o Address customer concerns with empathy and professionalism, escalating issues when necessary
o Adhere to approved call scripts, compliance requirements, and quality benchmarks
o Collaborate with internal teams to enable prompt and effective issue resolution
o Consistently meet assigned daily and weekly calling volumes and performance targets.
Skills/Qualifications
o Graduate with 1-2 years of post-qualification experience
o Strong verbal communication and active listening abilities
o Confident, calm, and professional call-handling skills
o Effective persuasive and negotiation capabilities
o Multilingual proficiency preferred, including English, Hindi, and regional languages (Tamil, Telugu,
Kannada, Marathi, Bengali, etc.)
o Clear pronunciation with a neutral or adaptable accent