Call Centre Executives

Role & responsibilities

• We are hiring Call Centre Executives based out of Hiland Park to manage inbound calls across region.
• Manage inbound and outbound calls in a specified timely manner.
• Identify patients need, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage patients by taking the extra mile.
• Keep records of all conversations in our call center database in comprehensible way.
• Meet personal/team qualitative and quantitative targets.
• Responsible to convert maximum leads received.
• Maintain the accurate level of quality in each call.
• Guiding the patients throughout the treatment.