Call Centre Executive

. Answer incoming calls and respond to customer queries or complaints. Make outgoing calls to online leads generated through various sources

2. Manage and resolve customer complaints

3. Identify and escalate priority issues

4. Ensure that all calls are handled professionally

5. Provide customers with accurate product or service-related information

6. Enter customer data and update records in system

7. Follow communication scripts when handling different topics

8. Ensure customer satisfaction and provide excellent customer service

9. Maintain a positive attitude at all times

10. Work as part of a team and collaborate with other departments