Call Centre BPO

Key Deliverables:

• Convert online leads into appointments and revenue-generating patients
• Meet defined revenue targets from cash and TPA channels
• Track and report performance of incoming appointment calls against defined TAT
• Drive IP conversion from OP leads via digital channels within budgeted targets

Role Responsibilities:

• Manage inbound digital leads and follow up to maximize conversion
• Coordinate with marketing and patient services for lead fulfillment
• Monitor call quality and appointment efficiency metrics
• Support initiatives to boost digital and inbound lead performance