Call Center Executive

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls professionally to address customer inquiries, complaints, and requests in a courteous and efficient manner.
• Issue Resolution: Provide accurate information, resolve customer issues promptly, and ensure a high level of customer satisfaction.
• Call Documentation: Record details of customer interactions, feedback, and actions taken in the system as per standard operating procedures.
• Follow-ups: Conduct necessary follow-ups to ensure complete issue resolution and customer satisfaction.
• Communication: Maintain clear communication with other departments to resolve customer concerns effectively.
• Performance Targets: Meet or exceed assigned performance metrics such as call quality, response time, and customer satisfaction scores.
• Process Adherence: Follow all company policies, processes, and quality standards during every customer interaction.
• Continuous Improvement: Identify recurring issues and share feedback or suggestions for process improvement.
• Product Knowledge: Stay updated on company products, services, and promotional offers to provide accurate information to customers.

Requirements:

• Qualification: Bachelor's degree in any discipline (graduates preferred; higher secondary with strong experience may be considered).
• Experience: 1–5 years of experience in a call center, customer support, or tele-calling role.
• Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
• Strong listening, interpersonal, and problem-solving abilities.
• Basic computer skills and experience working with CRM or call center software.
• Ability to handle high call volumes and remain calm under pressure.
• Willingness to work in rotational shifts if required.