TATalent Acquaintance
Call Center Executive
Mohali ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Microsoft Office Suite
crm software
zendesk
Salesforce
Job Description
- A Call Center Executive handles a large volume of inbound and outbound calls.
- The primary responsibility is to answer customer inquiries, resolve issues, and provide information about products or services in a professional manner.
- This position requires strong verbal skills and the ability to maintain a calm and patient demeanor while handling various customer situations.
- The executive is also responsible for documenting all customer interactions and case details accurately in a CRM or a specific call management system.
- They are expected to troubleshoot problems, offer solutions, and escalate complex issues to a higher-tier support team when necessary.
- A key part of the job is meeting key performance indicators (KPIs), such as average handling time and first-call resolution.
- The role is crucial for ensuring a high level of customer satisfaction and contributing to the overall efficiency of the call center operations.