Cafe Manager

Roles and Responsibilities:

• Oversee daily store operations to ensure smooth and efficient functioning in a fast-paced QSR environment.
• Drive business growth by implementing local marketing initiatives and upselling strategies.
• Lead, train, and motivate store staff to achieve sales targets and deliver high customer service standards.
• Monitor key performance indicators (KPIs) such as sales, footfall, and operational efficiency.
• Ensure high levels of customer satisfaction by maintaining service quality, cleanliness, and speed of service.
• Maintain strict compliance with food safety, hygiene, and brand operational standards.
• Manage inventory, ordering, and cost control to minimize wastage and maximize profitability.
• Handle customer queries and resolve escalations professionally and promptly.

Required Candidate Profile:

• 4–8 years of experience as a Store Manager in the QSR industry.
• Proven ability to lead store operations and deliver consistent business results.
• Strong team management and leadership skills.
• Excellent customer service orientation and communication abilities.
• Knowledge of compliance, safety, and hygiene protocols applicable in the QSR sector.