Cafe Cluster Manager

• Role models expected behavior and coaches team
• on hospitality standards
• Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations
• Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
• Empowers the team to satisfy Customer needs and resolve concerns
• Removes barriers to delivering Hospitality behaviors during shift

Builds Team Talent:

• Treats all team members fairly and with respect
• Supports the training of new team members
• Recognizes team members for team contributions
• Holds team members accountable for their behavior and performance
• Provides coaching to team members to improve performance
• Provides communication to team about goals and performance

Drives Sales Growth:

• Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
• Executes new product rollouts
• Responsible

Flexibility and Adaptability:

• Acts quickly to solve problems in area of responsibility
• Provides feedback and suggestions to improve performance
• Is flexible with work schedule as business needs
• Understands and complies with all procedures and policies
• Provide action plans to address issues and opportunities and effective execution of the same
• Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates:

• Discusses issues with other support functions of the circle and prepares the action plan
• Discusses the business plan and brings out the alignment
• Involves entire team by communicating goals, results, and action plans

Expands the footprint:

• Identify the new locations for the business expansion in line with the business strategy
• Responsible for new restaurant operating days and prepare the propose the capex calculation
• Understand and observe the completion closely and update stakeholders and plan to tackle the competition