C4C Services - Functional

Job Description:

• Act as a strong functional lead for SAP Cloud for Customer (C4C) implementations and support engagements
• Drive end-to-end solutioning based on client requirements and business processes
• Manage client communications, expectations, and relationship throughout project lifecycle
• Collaborate with cross-functional teams to ensure successful delivery of C4C solutions
• Lead requirement gathering sessions and translate business needs into functional designs
• Support configuration, testing, user training, and go-live support activities
• Provide expert guidance on best practices in SAP C4C processes and functionalities
• Ensure timely issue resolution and support for change requests

Required Skills & Experience:

• 8–10 years of overall experience with strong expertise in SAP C4C (Cloud for Customer)
• Proven experience in leading C4C solutioning and managing client engagements
• Excellent communication, stakeholder management, and problem-solving skills
• Strong domain knowledge in customer engagement and CRM processes

Preferred:

• Experience in the utilities sector is a strong advantage