Business Support Executive

We're looking for a Business Support Executive to manage the entire customer order lifecycle, from receipt to fulfillment. This role is crucial for ensuring accurate and timely order processing and a high level of customer satisfaction. You'll be the primary point of contact for a specific zone or vertical, working closely with various internal teams to ensure smooth operations.

Key Responsibilities

• Order Management: Validate and process orders for After-Sales (AP), Installed Base (IB), and service contracts.
• Internal Coordination: Work closely with the sales, supply chain, and logistics teams to ensure material availability, dispatch, and delivery. You'll also follow up with internal authorities for order clearance.
• Customer Communication: Act as the main point of contact for your assigned zone. You will coordinate with customers and the sales team to ensure orders are processed efficiently.
• Reporting: Maintain up-to-date MIS (Management Information System) for your assigned zone or vertical.
• Collaboration: Communicate and interact effectively with sales, product, finance, and logistics teams to ensure all responsibilities are performed in a timely manner.

Required Qualifications

• Education: A Bachelor's degree in any discipline.
• Experience: 5-7 years of experience in order processing.
• Technical Skills: Proficiency in MS Excel and an ERP system, preferably Oracle. Exposure to SFDC is a plus but not mandatory.
• Soft Skills:
• Good communication skills.
• The ability to collaborate and work effectively with both internal and external stakeholders.
• A strong desire to grow your expertise and expand your skillset.