Business Process Analyst (Band: E3)

Roles & Responsibilities:

• Work with Functional Transformation and cross-functional teams to identify process improvement opportunities.
• Collaborate with Transformation Champions, Team Leads, SMEs, and Process Owners for the selection of initiatives and projects.
• Conduct process discovery and opportunity qualification workshops to identify and fulfill initiative and project objectives.
• Lead and facilitate workshops with Delivery Business Units and Customer Stakeholders.
• Capture pain points, customer journeys, and prioritize issues for improvement.
• Gather critical information from stakeholder meetings and publish comprehensive reports.
• Create process maps and documentation, including Process Flow Maps, DILO, VSM, and Time & Motion Analysis.
• Document business process swim-lane views to illustrate ownership areas, responsibilities, and roles of internal teams, third-party, and partnering functions.
• Participate in deep-dive workshops with operations teams, clients, and third parties to accurately capture scope and present findings.
• Engage teams to uncover and identify complex problems affecting capacity, efficiency, and throughput.
• Design optimizations and solutions to eliminate redundancies, standardize workflows, and streamline efficiencies.
• Facilitate and coordinate end-to-end implementation and deployment of identified solutions.
• Evaluate enhancements and provide post-implementation support for defined solutions.