Business Operations Analyst

The Business Operations Analyst – Contracting plays a key role in managing contract requests and lifecycle operations with a focus on publishing, automation, and analytics. This role partners with cross-functional teams to streamline processes, maintain contract assets, and drive operational efficiency across business operations.

Key Responsibilities:

• Lead the development and continuous improvement of contract intake and publishing workflows.

• Use Microsoft Power Automate and Power BI to automate processes and deliver performance insights.

• Maintain and enhance contract templates, including SOWs, datasheets, and change orders.

• Create clear, concise written and visual content for Service Descriptions.

• Research existing agreements and programs to support reporting and customer needs.

• Implement automation across the contract lifecycle (intake, drafting, approval, publishing, communication).

• Provide strategic input to improve business processes and workflows.

• Deliver dashboards and automation solutions to support contract operations.

• Manage the contract request queue and monitor Slack support channels for timely resolution.

• Collaborate with product managers to fulfill new contract requests.

Qualifications:

• Bachelor's degree or equivalent experience.

• 4–6 years in contracts, legal operations, or process automation.

• Familiarity with high-tech IT contracting environments.

Skills & Experience:

• Proven experience in high-tech contracting or operational roles

 Strong background in drafting contracts for cloud, tech, and professional services.

• Advanced Microsoft Word skills (styles, revision control, TOC, document comparison).

• Experience with contract management platforms (preferably Icertis).

• Comfortable working in cross-functional, matrixed environments.

• Multilingual writing capabilities are highly desirable.

• Hands-on experience with Microsoft Power Platform (Power Automate, Power BI, Power Apps).

• Strong proficiency in AI tools and techniques—highly desirable for driving innovation and efficiency.