Business Operations Analyst

Key Responsibilities

• Lead development and continuous improvement of contract intake and publishing workflows.
• Implement automation using Microsoft Power Automate and deliver insights through Power BI.
• Maintain, update, and enhance contract templates such as SOWs, datasheets, and change orders.
• Create clear written and visual content for Service Descriptions.
• Research existing agreements and programs to support reporting, compliance, and customer requirements.
• Automate contract lifecycle stages including intake, drafting, approvals, publishing, and communication.
• Provide strategic recommendations to improve business processes and workflows.
• Develop dashboards and automation solutions to support contract operations.
• Manage the contract request queue and triage inquiries via Slack support channels.
• Collaborate with product managers to fulfill new contract creation or modification requests.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–6 years of experience in contracts, legal operations, or process automation.
• Exposure to high-tech or IT contracting environments.