Business Development Manager EMS

Key Responsibilities:

• Account Planning & Execution:
• Utilize available CRM tools for account planning and execution.
• Manage the enquiry pipeline, booking forecasts, and generate new opportunities for profitable growth.
• Track and review the performance of channel partners monthly and make necessary adjustments to ensure consistent order bookings.
• Channel Management & Development:
• Track dealers' inventory levels, including spare parts, to ensure alignment with company objectives.
• Evaluate the performance of existing channel partners and appoint new ones after proper territory mapping.
• Develop, expand, and sustain strategic relationships with customers.
• Key Account Management:
• Build and maintain strong, long-term relationships with high-revenue customers.
• Act as the primary liaison to understand customer needs, drive satisfaction, and uncover growth opportunities.
• Product Demonstrations & Proposals:
• Regularly conduct product demo and trial sessions to promote the company's products.
• Understand customer requirements and submit tailored techno-commercial proposals.
• Cross-functional Collaboration:
• Work with internal teams (sales support, customer experience, project management) to meet customer expectations.
• Explore new business opportunities by identifying prospective customers and evaluating their positions in the industry.
• Market and Competition Analysis:
• Collect information about competitors' initiatives and work with internal stakeholders to counter competition.
• Resolve customer issues to enhance their satisfaction and overall experience.
• Account Receivables & Customer Satisfaction:
• Support in managing account receivables and ensure payment collections.
• Ensure high levels of customer satisfaction and identify opportunities for improvement.