Business Development Manager

Key Responsibilities:

• Business Strategy & Growth:
• Develop and implement business development strategies to grow the firm's client base and market presence.
• Identify new opportunities in the HR services sector, including recruitment, talent management, workforce solutions, and employee engagement.
• Drive new business by targeting key industries, building a robust sales pipeline, and achieving sales targets.
• Analyze market trends, competitor offerings, and client needs to create tailored proposals and solutions.
• Client Acquisition & Relationship Management:
• Establish and maintain strong, long-term relationships with senior decision-makers in client organizations.
• Understand client needs and provide them with customized HR solutions to address challenges and improve organizational performance.
• Negotiate contracts and service agreements, ensuring mutually beneficial terms for both the client and the firm.
• Engage with existing clients for repeat business, upselling, and cross-selling additional HR services (e.g., recruitment, employee development, payroll services).
• Sales & Revenue Targets:
• Meet or exceed set revenue targets and KPIs through active lead generation, networking, and sales presentations.
• Prepare and present detailed business development proposals and presentations to potential clients.
• Track sales performance and report regularly to senior management on results, challenges, and future opportunities.
• Market Research & Industry Knowledge:
• Conduct research to identify emerging trends, market opportunities, and new services that can be offered to clients.
• Stay up to date with industry trends, including talent acquisition, recruitment technologies, HR analytics, and other HR-related innovations.
• Attend industry conferences, networking events, and business forums to expand the firm's visibility and engage with potential clients.
• Collaboration with Internal Teams:
• Work closely with the recruitment, talent management, and HR consulting teams to understand service offerings and ensure alignment between sales and delivery teams.
• Provide feedback to internal teams regarding market demands, client requirements, and service gaps.
• Coordinate with marketing teams to develop promotional materials, campaigns, and content aimed at generating leads.
• Proposal Development & Negotiation:
• Develop and present compelling business proposals and presentations to potential clients.
• Lead negotiations with clients to close deals while ensuring compliance with the firm's pricing and terms.
• Monitor contract progress and follow up with clients to ensure smooth onboarding and service delivery.
• Customer Success & Retention:
• Ensure high client satisfaction by acting as the main point of contact, addressing concerns, and ensuring that service delivery meets or exceeds expectations.
• Build client loyalty through excellent customer service, timely resolution of issues, and regular performance reviews.
• Work on improving client retention rates through personalized engagement and follow-ups.

Required Qualifications:

• Bachelor's degree in Business Administration, Human Resources, Marketing, or a related field.
• Proven experience (5+ years) in business development, sales, or client acquisition, ideally within an HR firm or HR services industry.
• Strong understanding of HR services, including recruitment, staffing, talent management, training, and employee engagement.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities with the ability to tailor solutions to clients' HR needs.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office suite.