Job Description
We are inviting applications for the role of BA, Order Management
In this role, you will be responsible for 1) End to end Order Entry (2) Understanding of the OTC cycle (3) Reporting, interpretation & strategy building
Responsibilities
Understanding of the OTC cycle and where Order Entry fits
To have an understanding of the Order Management process from the start to the end
Understanding of the Supply chain industry specifically Steel Industry
Should be capable of 'Design thinking'
Respond to customer inquiries and problem escalations
Maintain a thorough understanding of client process and policies
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethics, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 5 days working and should be flexible w.r.t timings.
Excellent verbal and written communication skill
Proficient in Excel and Advanced Excel
Ability to interact with customer independently
Facilitation skills/ excellent communication and presentation skills - Ability to interact with all levels of management, strong presentation skills with clear and concise communication
Qualifications we seek in you!
Minimum qualifications
Bachelors in Engineering / Masters in Engineering
Any graduate degree or equivalent or Master's degree with a strong academic record
Preferred qualifications
Oracle EBS or any other ERP tool
Worked in Steel Industry based order entry processes
Previous experience in a customer service role chat/email
Should be able to work independently and capable to lead projects
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.