Business Analyst II

Key Responsibilities

Process & Data Analysis

• Identify business process gaps and help scale client systems to address them.
• Conduct quantitative and qualitative data analysis using SQL and other tools.
• Analyze complex business problems and recommend solutions via change management or system automation.
• Generate charts and reports to track metrics and KPIs on a monthly or quarterly basis.

Operational Support & Documentation

• Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business system issues.
• Collaborate with client stakeholders to improve, automate, and align business data with current processes.
• Curate and maintain support documentation and runbooks, including self-help articles, macros, training materials, support flows, and other related documents.

Collaboration & Communication

• Support the team in managing information and dashboards relevant to business operations.
• Maintain productive relationships with internal and external stakeholders.
• Communicate findings, updates, and recommendations clearly through written and verbal methods.