Business Analyst

Requirement Gathering & Client Engagement

• Introduce existing product solutions to clients and clearly communicate product capabilities.
• Gather and document client expectations in detail.
• Assist in mapping client requirements to existing product functionalities.
• Identify gaps and prepare customization inputs to meet specific client needs.

Requirement Analysis, Validation & Implementation

• Collaborate closely with the development team to assess the feasibility of implementing client-specific customizations.
• Prepare detailed functional specification documents and facilitate reviews with stakeholders.
• Manage documentation and obtain formal client sign-off on finalized requirements.
• Conduct internal project kickoff meetings involving all stakeholders to define project scope and communicate timelines.

Knowledge Transfer & Stakeholder Coordination

• Clearly communicate and elaborate project scope and requirements to the development team.
• Share project scope with testing and documentation teams to align efforts.

Product Validation

• Review UAT (User Acceptance Testing) cases developed by the internal product validation team to ensure they meet client delivery expectations.
• Conduct sanity testing of client-specific releases using relevant test cases.
• Ensure there is no scope gap between requirements and final deliverables.

Product Training

• Review training materials prepared by the documentation team.
• Conduct training sessions for client stakeholders to ensure smooth adoption and understanding of the product.

UAT Support & Sign-off

• Assist clients during UAT execution.
• Support the Program Management team in obtaining formal project sign-off from clients.

RFP Compliance & Business Development Support

• Collaborate with the Business Development team during RFP processes.
• Assist with compliance checks, submission of proposals, and product demonstrations.

Product Roadmap Collaboration

• Actively engage with the Product Management team to contribute insights and help shape the product roadmap based on market and client needs.

Technical & Functional Skills Required

• Deep understanding of Mobile Money systems, developments, and terminology globally.
• Awareness of the latest industry trends and technologies in the Mobile Money domain.
• Prior experience in Business or Systems Analysis.
• Strong communication and stakeholder management skills.
• Graduate or Post-Graduate qualification.