BT Enterprise Telephony

Key Responsibilities:

• Install, configure, and support BT Enterprise Telephony solutions including SIP trunks, VoIP, and traditional telephony services.
• Manage BT telephony service platforms such as BT IP Connect, BT One Voice, or similar.
• Monitor telephony network performance, troubleshoot faults, and ensure SLA compliance.
• Coordinate with BT service providers and internal teams for maintenance, upgrades, and incident resolution.
• Manage user provisioning, call routing, voicemail, and call recording systems.
• Maintain documentation of system configurations, processes, and incident reports.
• Provide L2/L3 support for telephony issues and escalations.
• Support telephony integration with contact center systems and unified communications platforms.

Key Skills Required:

• Hands-on experience with BT Enterprise Telephony products and services
• Knowledge of SIP trunking, VoIP protocols (SIP, H.323), and call routing
• Familiarity with telephony hardware and software including gateways, PBXs, and session border controllers
• Experience working with BT support teams and managing service requests
• Strong troubleshooting skills for voice and network issues
• Understanding of QoS, VLANs, and voice network design
• Good documentation and communication skills