Branch Manager - Retail MFB

Sales and Portfolio Management

• Achieve sales targets while ensuring best-in-class portfolio quality of the branch.

Team Leadership

• Effectively lead a team of Loan Officers/Field Staff to achieve their expected business targets.
• Conduct regular field visits to guide and motivate Loan Officers.

Collections and Repayment

• Ensure maximum collection efficiency and regular repayment by all customers.
• Design a collection strategy to avoid risky areas and maintain portfolio quality.
• Track repayment by regular customers and follow up with delinquent customers, non-starters, and fraud cases.

Monitoring and Performance Assessment

• Conduct surprise visits and sample Centre Meetings to assess loan officer performance and implement corrective actions.
• Hold daily morning and evening meetings with Loan Officers for planning and tracking projections.

Branch Operations and Compliance

• Maintain branch registers, documents, and handle compliance, audit, legal, admin, and HR matters.
• Ensure all laid-down systems and processes are followed as stipulated by Senior Management.

Staff Training and Development

• Identify training needs based on market trends and business opportunities.
• Ensure ongoing staff skill development and resource optimization.
• Guide team to improve First Time Right (FTR) and turnaround time (TAT).

Customer Service and Branding

• Ensure maximum customer satisfaction.
• Maintain branch standards in alignment with brand values.
• Promote brand retention and recall among customers and non-customers.

Qualifications

• Graduate in any discipline.