BRANCH MANAGER-GOLD -CTC UPTO 5 LPA
Job Description
To lead a team for consistent business development, customer acquisition and
retention and for achieving business & revenue targets while ensuring quality
service to customers, operational adherence, asset quality of portfolio.
10
Areas of Responsibility
:
Ensure proper handholding and timely/continues training of the team.
Encourage acquiring and sharing of knowledge by team member and
proactively participate in knowledge sharing for the development of business
and career progression of team. Be a role model for subordinates and peer
group.
Achieve branch targets and ensure profitability of the unit. Ensure quality of
business and operational efficiency through process adherence.
Maintain regular & continuous relationship with existing and potential
customers; constant study of the market and identify market trends to –aid
innovation and /or to meet the need(s) of customers by up-sell/cross-sell of
products. Initiate, implement/coordinate and participate in marketing for
achieving the above.
Achieve customer delight through efficient customer service. Retain existing
customers and acquire new continuously. Collaborate with various departments
to ensure smooth functioning of the branch.
Ensure operational adherence as per manual of instruction and laid down
policies and practices. Mitigation and prevention of risk (material & people) by
early and timely detection of fraud(s) and up-hold the vision and values of the
organization and goodwill of customers.
To ensure organization revenue flow and protect customers long term interest
by regular follow, minimal in melting loss and judgmental skill in appraisal of
gold.
Suggest and implement cost effective marketing activity specific to the region
and increase the customer walk-in and conversion of transaction.
Efficient maintenance of branch books of accounts, documents and statutory
records and upkeep of branch premises and physical assets. Liaison and
coordination with statutory authorities and