Branch Manager

Job Role :-

• Profitability Management Maintaining & optimizing profitability for the branch Target setting & management Monitoring branch targets in numbers & volumes.*Portfolio quality management - through superior underwriting, working closely with collections .
• Cost management managing all branch operating costs including cost of acquisition, operations etc.
• People management Motivating team, handling HR & administration function of the branch.
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues.

Key Responsibilities:-

• Achieve contributed value targets set for the branch.*Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds. Provide superior customer experience
• Manage TATs on credit & processing
• Minimize pre & post disbursal discrepancies Monitoring Performance Monitoring Branch performance in terms of key drivers i.e.
• Contributed Value. Volumes / Profitability / Expenses / Losses
• Monitor individual performance of each employee, continuously work to maximize productivity People Management
• Motivate and develop branch team
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low Conduct regular meeting with branch staff
• Provide open and honest feedback and ask for feedback.

Mandatory skills :-

• 6-8 Years experience, with at least 4 years in Secured/Unsecured.
• Ability to plan & execute .
• Strong inter-personal skills and leadership ability,
• Ability to create professional work culture that encourages enthusiasm and team spirit.
• Ability to manage and implement change by taking complete ownership.