HDHdb Financial Services
Branch Manager
Sultanpur ₹5-10 LPA Posted 20 Jun 2025
FULL TIME
customer experience management
monitoring performance
People Management
profitability management
Cost Management
Job Description
Job Role :-
- Profitability Management Maintaining & optimizing profitability for the branch Target setting & management Monitoring branch targets in numbers & volumes.*Portfolio quality management - through superior underwriting, working closely with collections .
- Cost management managing all branch operating costs including cost of acquisition, operations etc.
- People management Motivating team, handling HR & administration function of the branch.
- Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues.
Key Responsibilities:-
- Achieve contributed value targets set for the branch.*Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds. Provide superior customer experience
- Manage TATs on credit & processing
- Minimize pre & post disbursal discrepancies Monitoring Performance Monitoring Branch performance in terms of key drivers i.e.
- Contributed Value. Volumes / Profitability / Expenses / Losses
- Monitor individual performance of each employee, continuously work to maximize productivity People Management
- Motivate and develop branch team
- Drive branch team to excel.
- Manage and mentor the team and keep attrition of branch staff low Conduct regular meeting with branch staff
- Provide open and honest feedback and ask for feedback.
Mandatory skills :-
- 6-8 Years experience, with at least 4 years in Secured/Unsecured.
- Ability to plan & execute .
- Strong inter-personal skills and leadership ability,
- Ability to create professional work culture that encourages enthusiasm and team spirit.
- Ability to manage and implement change by taking complete ownership.