BPO - Tamil

Key Responsibilities:

• Handle inbound and/or outbound calls in Tamil to assist customers with product, service, billing, or general inquiries.
• Communicate clearly and effectively to resolve customer issues or promote services.
• Update customer information accurately in the system.
• Meet daily/weekly call targets and maintain quality standards.
• Escalate unresolved issues to the appropriate team for resolution.
• Follow standard scripts and call-handling procedures where applicable.
• Maintain professionalism, patience, and a positive attitude during all customer interactions.

Eligibility & Requirements:

• Qualification: Minimum HSC / Graduate in any stream.
• Language: Fluency in Tamil (mandatory); basic understanding of English or Hindi is a plus.
• Freshers are welcome; prior experience in customer service, telecalling, or BPO is an advantage.
• Good listening skills and customer-handling ability.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including weekends and holidays.

Preferred Skills:

• Experience with CRM or call center software.
• Sales or upselling experience (if for outbound/telesales).
• Ability to work under pressure and meet targets.
• Good voice clarity and neutral or regional accent (as per process need).