TATalent Acquaintance
Bpo Process Associate
Ludhiana ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Process Management
crm software
Problem-solving
Quality Assurance
Customer Service
Job Description
- A BPO Process Associate handles a specific business process or task for a client company.
- The primary responsibilities can vary widely but often involve data entry, customer support, or back-office operations.
- This role requires following established procedures and guidelines to ensure efficiency and accuracy in all tasks.
- The associate is responsible for maintaining a high level of performance to meet or exceed key performance indicators (KPIs) and service level agreements (SLAs).
- This position may involve using specialized software, CRM systems, or internal tools to complete tasks and document progress.
- The role is crucial for supporting the client's business operations and may involve interacting with internal teams or customers depending on the process.