BMC Truesight Expert

Roles and Responsibilities:

• BMC TrueSight Management: Possess strong expertise with BMC TrueSight Operations Management.
• Installation & Administration: Perform installation, upgrade, integration, administration, and configuration of BMC TrueSight, especially with version 10.x and later.
• Patrol Agent Management: Install Patrol Agents on Windows, RHEL, AIX, and Solaris OS.
• Knowledge Module Expertise: Work with various knowledge modules such as DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, along with basic KMs like OS, LOG, and URL.
• Custom KM Development: Possess working knowledge of custom KMs.
• Troubleshooting: Apply strong troubleshooting skills to resolve Patrol Agent and TrueSight server component issues.
• Event Management: Demonstrate strong expertise in Event Management policy Administration and configuration.
• Third-Party Integration: Design and implement integration solutions with 3rd party tools for event and performance management.
• Remedy ITSM Integration: Work with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements.
• MRLs & Custom Classes: Possess working knowledge of MRLs and custom classes.
• Reporting: Configure and design reports using TSOM Smart reporting and OOTB TrueSight reports.
• Environment Optimization: Analyze environment and event data to fine-tune and reduce instance and event counts.
• Architecture Review: Ability to review, analyze, fine-tune, and enhance TrueSight architecture and its components as per growing infrastructure and customer requirements.
• Component Familiarity: Experience with Patrol Central, RT, Console server, and PCM components.
• IT Infrastructure Knowledge: Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, and Virtualization.
• BMC Helix: Hands-on experience on BMC Helix and upgrades/migrations.
• Problem Analysis: Exhibit excellent problem analysis skills.
• Communication: Possess good communication skills to effectively convey understanding and impacts of major incidents to the business.

Required Skills:

• Strong proficiency in BMC TrueSight Operations Management.
• Proficiency in installation, Upgrade, integration, Administration, configuration (especially with version 10.x & later).
• Strong skills in installation of Patrol Agents on Windows, RHEL, AIX, Solaris OS.
• Knowledge of various knowledge modules like DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, OS, LOG, URL.
• Working knowledge of custom KMs.
• Troubleshooting skills for Patrol Agent and TrueSight server component issues.
• Strong expertise in Event Management policy Administration and configuration.
• Ability to Design & implement integration solutions with 3rd party tools for event & performance management.
• Familiarity with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements.
• Working knowledge of MRLs, custom classes.
• Hands-on skills in configuring & designing reports using TSOM Smart reporting, OOTB TrueSight reports.
• Ability to Analyze environment & event data to fine-tune & reduce instance, event count.
• Capability to review, analyze, fine-tune & enhance TrueSight architecture & its components.
• Familiarity with Patrol Central, RT, Console server, PCM components.
• Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, Virtualization.
• Hands on experience on BMC Helix and upgrades/Migrations.

Good to Have:

• Infrastructure knowledge on Operating system and Database.
• Good communication skills set, including clear communication on major incident impact.
• Excellent problem analysis skill set.

Technical Skills:

• Certification on BMC TrueSight.