Billing & Collections Specialist

Key Responsibilities:

• Generate and send invoices to customers accurately and on time.
• Monitor customers' SaaS usage from the internal portal and ensure appropriate fees are included in invoices.
• Record payments received and reconcile them against outstanding invoices.
• Ensure all customer billing information is up-to-date.
• Proactively follow up with customers for overdue payments via phone, email, or other communication channels.
• Maintain detailed records of communications during the collection process.
• Work closely with customers to resolve billing discrepancies and issues.
• Record and track company expenses, ensuring proper categorization.
• Generate periodic reports on payment status, outstanding invoices, and usage-based billing.
• Collaborate with finance and operations teams to ensure compliance with company policies and regulatory standards.