Big Data + SRE(Production Support)

 Job Description

Roles and Responsibilities

• Ensure technical assurance in significant projects, for the delivery of quality technical deliverables

• Well versed with ITIL Concepts - Incident, Problem, change and Release Management

• Knowledge management Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process

• Escalate incident and event tickets to Level2 teams within defined SLA in compliance to client's incident management process

• Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution

• Provide trend analysis and root cause analysis on recurring incidents and defects

• Review and plan continuous improvements to ensure smooth running of the applications

• Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)

• Build and update knowledge base from incident and problem tickets

• Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

Requirements

• Minimum 4+ years proven working experience

• Must have good understanding of ETL /Big Data Platform

• Hand on experience on Spark, Hive, Pyspark, Python, Hadoop/Cloudera

• Any Cloud Storage platform

• Data management/processing/governance tools experience

• Awareness of Agile Frameworks and JIRA

• Familiar with prod support role and should be ready to work in 24/7 support with rotational shifts

• Master or bachelor's degree in computer science or a related field