Backup and Recovery Lead

Here's the job description for a Cloud Infrastructure Engineer at UKG, optimized for clarity and engagement:

About UKG

UKG is a leading provider of HR, payroll, and workforce management solutions for all people. We're committed to delivering innovative technology and exceptional service to our customers, helping organizations unlock happier outcomes.

About The Role

UKG is looking for a highly motivated and skilled Cloud Infrastructure Engineer to join our experienced Backup and Recovery team. This role is all about administering, supporting, and optimizing our backup infrastructure within a 24x7 Cloud and Hosted Operations Center. If you've got a strong grasp of backup tools, strategies, and disaster recovery principles, coupled with a proactive approach to problem-solving and a commitment to continuous improvement, we want to talk to you!

Responsibilities

Backup Infrastructure Management

• Administer and support the backup infrastructure, including Commvault and other backup solutions.
• Deploy, configure, and maintain backup solutions across various environments.
• Monitor backup jobs, ensuring successful completion and addressing failures promptly.
• Perform regular backup and recovery testing to validate data integrity and recoverability.
• You'll own audit walkthroughs and need to be well-versed in SOC compliance.
• You should be able to lead a team, demonstrating focus and calm during work hours.

Disaster Recovery

• Deploy, support, and test disaster recovery solutions involving multi-datacenter replications.
• Participate in disaster recovery planning and execution.

Troubleshooting and Problem Resolution

• Troubleshoot and resolve backup-related issues, including conducting root cause analysis (RCA) to prevent recurrence of Windows OS server issues.
• Manage escalations within the OS environment.

System Administration

• Maintain and administer Windows Server environments.
• Apply your knowledge of VMware for virtualized infrastructure management.

Operational Excellence

• Review daily status reports and address any identified issues.
• Implement processes to standardize IT practices and procedures, including capacity planning and risk mitigation.
• Provide monthly forecasts and planning for backup infrastructure capacity.
• Track and report on weekly backup success rates, ensuring stable performance.

Collaboration and Communication

• Collaborate with Technical Operations and other teams to coordinate and resolve issues.
• Present security audit findings and implement security controls.
• Work with infrastructure teams to fine-tune system configurations.
• Communicate effectively within a multi-location team environment.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 7 years of experience in a medium to large IT environment.
• Excellent communication and interpersonal skills.

Technical Skills

• Proficiency in administering and deploying Commvault or similar enterprise backup solutions.
• Strong knowledge of Windows Server operating systems.
• Solid understanding of VMware virtualization technologies.
• Experience with disaster recovery planning and implementation.
• Strong knowledge of backup strategies.
• Experience with troubleshooting Windows server-related issues.

Desired Attributes

• Ability to work effectively in a 24x7 operational environment.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team