Back Office Executive

patient Admission & Registration

• Execute instructions from the Head of Department (HOD)
• Collect and collate required patient information, including doctor consultations and equipment usage details
• Process patient admissions and registrations accurately

Billing & Account Management

• Handle patient billing and ensure 24-hour turnaround time (TAT)
• Maintain accurate patient accounts and financial records
• Coordinate with relevant departments for billing clarifications

Communication & Coordination

• Address and resolve patient queries promptly
• Coordinate with internal departments for smooth issue resolution
• Manage hospital mailbox and respond to inquiries professionally
• Communicate with patients regarding reports and documentation

Reporting & Documentation

• Maintain detailed records of daily activities
• Prepare and submit daily operational reports
• Ensure compliance with ISO and NABH standards

Qualifications

• Graduate or Postgraduate in any discipline from a recognized university
• 0 to 2 years of experience in customer relations, preferably in healthcare or hospitality
• Typing speed of minimum 45 words per minute