Back Office

Location: Chennai

Work Mode: Hybrid

Shift: Afternoon shifts

Roles & Responsibilities:

• To handle inbound calls and process relevant information, flow or request and accomplish any task within the realm of defined service levels and quality standards.

• To handle multiple call queues of different processes and provide the requisite solution to the satisfaction of the customer.

• To drive first call resolution.

• To typically use call management tools and platform.

• To efficiently pull out/verify/update information and close transactions in the prescribed formats on the internal systems.